The Indiana Quality Assurance Builder Standards are a resource to help customers understand the basics of home building. The Builder Standards also help builders and remodelers manage customer expectations and prevent and resolve customer complaints. The Indiana Builders Association’s Board of Directors adopted the standards in 2000, and nearly every Indiana local home builders association participates in the program.
The Quality Assurance Builder Standards provide new homebuyers and remodeling homeowners a way to measure the quality of the project against an industry approved set of standards.
These standards create a series of performance standards that the builders and the homeowners can use to communicate and understand each other’s expectations regarding the building or remodeling project. The standards address the most prevalent issues that arise between the builder and the customer before the project, during the project, and, most importantly, after the project is completed. All too often it is the undefined expectations that create the majority of the problems encountered in the building and remodeling processes. The standards will help eliminate problems before the project even begins.
If disputes arise, that cannot be settled between the two parties using the standards, the program includes a mediation/binding arbitration mechanism to provide another vehicle to dispute resolution outside the costly and time-consuming court process.
These standards are intended to be used as a tool by both the builder and the homeowner when questions arise regarding the new home or remodeling project. Prior to calling the builder, the homeowner should use the standards manual to determine if the particular concern is within the standards and then decide if a call to their builder is necessary. The builder should use these standards as the tool to determine what action is necessary to meet homeowner expectations created by the standards.
The standards presented were chosen to address the vast majority of the questions that arise in the course of the typical construction or remodeling process. The actual standards and the language used, along with the individual sections of the manual, were chosen to allow all parties a clear understanding of the potential issues and the standards that should be expected. It should be clearly noted that the standards do not constitute a warranty nor are they intended as a substitute for a warranty. In addition, the standards are separate and distinct from any manufacturer’s warranties that may apply to materials and products used in the project. The homeowner and the builder should agree that the standards are to be included as a part of the construction and/or sales contract for the project.